Legal document
Privacy Policy
Last updated: 20 March 2025 | Effective: 20 March 2025
Aethernet ("we," "us," or "our") is committed to protecting the personal data of our clients and website visitors. This policy explains what data we collect, how we use it, and the rights you hold under applicable law, including Malaysia's Personal Data Protection Act 2010 (PDPA).
01 — Introduction and scope
This Privacy Policy applies to personal data collected through our website at https://aethernetxs and through client engagement activities. It does not apply to client data processed on behalf of clients as part of our AI services — that data is governed by individual Data Processing Agreements.
Questions about this policy: privacy@aethernetxs
02 — Data we collect
2.1 Information you provide
- Name and email address (via contact form)
- Phone number (optional, via contact form)
- Message content submitted through the contact form
- Business name and role (if volunteered in correspondence)
2.2 Data collected automatically
- IP address and general location (city/country level)
- Browser type and device information
- Pages visited and time spent on each page
- Referring URL
- Cookie data (see Section 6)
2.3 Data we do not collect
We do not collect payment card details on this website. We do not collect sensitive personal data (health, religion, ethnicity, etc.) through this website.
03 — How we use your data
- Contact form submissions: To respond to enquiries and discuss potential engagements
- Analytics: To understand how the website is used and improve its content (aggregate, non-identifiable)
- Legal obligations: To comply with applicable laws and regulations, including PDPA 2010
Legal basis: Processing is based on your consent (where given), our legitimate interest in operating our business and communicating with prospective clients, and legal obligations where applicable.
Retention: Contact form data is retained for up to 24 months from last correspondence. Analytics data is retained per the provider's standard retention periods (typically 14 months for Google Analytics).
04 — Data sharing and third parties
We do not sell personal data. We may share data with:
- Analytics providers — Google Analytics (aggregate usage data, anonymised where possible)
- Email service providers — for handling form submissions
- Professional advisers — legal, accounting, or compliance advisers under confidentiality obligations
- Regulatory authorities — where required by law
All third-party service providers are required to handle data in accordance with applicable data protection laws.
05 — Data protection measures
- HTTPS encryption across the entire website
- Access to personal data restricted to staff with a legitimate need
- Contact form submissions handled via encrypted transmission
- Regular review of data handling practices
- Breach notification procedures aligned with PDPA requirements
06 — Cookies
We use cookies to understand how visitors use our website. Please see our Cookie Policy for full details on the types of cookies used and how to manage your preferences.
07 — Your rights
Under PDPA 2010 and applicable data protection principles, you have the right to:
- Access personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data where there is no overriding legal basis for retention
- Withdraw consent at any time (where processing is based on consent)
- Object to processing based on our legitimate interests
- Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)
To exercise any of these rights, contact us at privacy@aethernetxs. We will respond within 21 days.
08 — Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their policies independently.
09 — Children's privacy
Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will delete it promptly.
10 — International data transfers
Data processed by third-party analytics tools may be transferred to servers outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place consistent with PDPA requirements.
11 — Changes to this policy
We may update this policy periodically. Material changes will be noted on this page with a revised effective date. Continued use of our website following changes constitutes acceptance of the updated policy.
12 — Contact
Data controller: Aethernet
16 Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur, Malaysia
Email: privacy@aethernetxs
Phone: +60 3-2614 8537